Office Culture: What’s the Temperature of Your Office?

What a sick office culture looks like. The bad news: if your office displays 2 of the following 5 team maladies, you have a sick office culture: Interoffice sabotage (usually driven by gossip)Excessive non-medical absenteeismLimited dialogue, lack of free expressionHigh turnover – all staff positionsNo passion. Lack of direction. It’s for the paycheck, not the... Continue Reading →

Agreement to Use a Mediator

What Makes Mediation Unique? Using a Mediator can be a little bit like Little Miss Muffet: when it is good, it is very, very good. But when it is bad, it is horrid. Roadblocks to successful mediation can take many forms from structural (bad location) to talent (amateur practitioners). It’s probably no surprise that these... Continue Reading →

When it Comes To Conflict Resolution, Is There a Cure for Hostility?

President Ronald Regan noted that “peace is not the absence of conflict, it is the ability to handle conflict by peaceful means”. This seems simple enough, however, when two opposing groups or two opposing individuals build mistrust and resentment overtime, it may seem impossible to “retire the feud”. We’ve believe five simple steps will be... Continue Reading →

Online Dispute Resolution Methods for Employee Conflict

Emotional Conflict May Not Translate Online Online dispute resolution (ODR) has achieved tremendous success in e-commerce. Few of us have not settled some sort of dispute through business internet customer service sites: telephone bills, credit card charges, retail returns, etc. The advantages for ODR are significant. The process is cost effective, fast, recordable, and easy... Continue Reading →

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