Positive Behavior, Productivity, Passion
Creating Positive Corporate Culture through Communication by Martha Wilcoxson
We were recently involved in a team-building project stemming from long standing disagreement(s) between two managers. Issues that began small, bloomed into direct conflict. The conflict that had become a fact of workplace culture had now divided departments, threatened production and fostered a toxic work environment. Our approach to help was successful!
No one would state that the firing decision is easy. So the question remains, how to get past the suffering and on to the next stage. Enter the “Employee Cost/Benefit Employment Worksheet”. It sets out a process that every manager/supervisor/director should be going through when dealing with an employee that may be competent in skills, but a toxic element in the office.
What makes mediation unique and helpful in conflict management in the workplace? Roadblocks to successful mediation can take many forms from structural (bad location) to talent (amateur practitioners). It’s probably no surprise that these two issues can also be basic components of very successful mediation.
Five steps to follow when hostility is present in a conflict resolution where a "retiring the feud" may be impossible.
Online dispute resolution has many advantages however, emotional issues that make up the basis of most employee conflicts rarely translate well online.
Martha Wilcoxson, EdD, Colorado NDR
Positive Behavior, Productivity, Passion 