See Expert Conciliation on a Ride Along with Pueblo City Police

We saw facilitative leadership, evaluative and plenty of transformational leadership. At our office, we have the academic credentials:  Masters Negotiated Conflict Resolution from Creighton School of Law and extended mediation training at Northwestern University / Chicago.  However, when it comes to mediation and conciliation skills we do not hold a candle to Pueblo City Police... Continue Reading →

Developing an Employee

When Do You Know Your Employee Will Never be an Asset? The partners have been asking that to ourselves for awhile now. We have done everything to help a new (3 years) employee fit in and grow professionally as our office manager.  We’ve provided professional education and certification, sent her to San Diego for industry... Continue Reading →

Attention all Organizations – Train your Managers to be Mediators!

We were recently directed to an article by Lisa Dunbar by New Directions Consulting (Vermont and New York) entitled “Conflict Management – the Manager as Mediator”.  It holds an important message for any organization that emphasizes the benefit of team building.  What we like is the discussion on the need for our managers to recognize... Continue Reading →

Team Building? Not so Fast!

We were recently involved in a project stemming from long standing disagreement(s) between two managers. Over time criticisms that enlisted the support of departments and businesses outside the organization had escalated. Within the past 12 months, issues that began as small, bloomed into direct conflict. The conflict that had become a fact of workplace culture... Continue Reading →

What’s the Temperature of Your Office?

The bad news: if your office displays 2 of the following 5 team maladies, you have a sick office culture: Interoffice sabotage (usually driven by gossip)Excessive non-medical absenteeismLimited dialogue, lack of free expressionHigh turnover – all staff positionsNo passion. Lack of direction. It’s for the paycheck, not the team The good news: changing office culture... Continue Reading →

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