Poor conflict management is all too common in today's society, and even seen in what we believe to be the most ethical of industries: non-profits. Taken a step further, conflict arises between organizations and individuals over goals and objectives, who is more beneficial, whose donors are whose, and fund-raiser competition for precious time and dollars?
Conflict resolution and dealing with anger in the workplace is one of the most difficult and awkward processes a supervisor/manager/director must face. We suggest 5 steps to deal with anger in the workplace.
We were recently involved in a team-building project stemming from long standing disagreement(s) between two managers. Issues that began small, bloomed into direct conflict. The conflict that had become a fact of workplace culture had now divided departments, threatened production and fostered a toxic work environment. Our approach to help was successful!
What makes mediation unique and helpful in conflict management in the workplace? Roadblocks to successful mediation can take many forms from structural (bad location) to talent (amateur practitioners). It’s probably no surprise that these two issues can also be basic components of very successful mediation.