Non-Profits and Turf Battles – How can such good people be so devious? We’ve all seen it. Two very successful and well-meaning non-profits joined in the goal of making their community a better place to live, develop a schism, competing for precious charitable dollars. Perhaps even more detrimental is their development of similar if not... Continue Reading →

What To Do When An Employee Sees Red

Dealing with anger in the workplace is one of the most difficult and awkward processes a supervisor/manager/director must face. Depending upon frequency, subject of anger and team dynamics, reactions may range from ignoring the problem to full scale outside intervention. Managers we speak to often lament the trend to give legitimacy to trivial complaints. Ignoring... Continue Reading →

Team Building? Not so Fast!

We were recently involved in a project stemming from long standing disagreement(s) between two managers. Over time criticisms that enlisted the support of departments and businesses outside the organization had escalated. Within the past 12 months, issues that began as small, bloomed into direct conflict. The conflict that had become a fact of workplace culture... Continue Reading →

Online Dispute Resolution Methods for Employee Conflict

Emotional Conflict May Not Translate Online Online dispute resolution (ODR) has achieved tremendous success in e-commerce. Few of us have not settled some sort of dispute through business internet customer service sites: telephone bills, credit card charges, retail returns, etc. The advantages for ODR are significant. The process is cost effective, fast, recordable, and easy... Continue Reading →

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