This article is part two in a four-part series examining the mechanics in building successful community mediation. Is the process perceived as fair, and does mediation have the potential to achieve justice for the community?
We were recently involved in a team-building project stemming from long standing disagreement(s) between two managers. Issues that began small, bloomed into direct conflict. The conflict that had become a fact of workplace culture had now divided departments, threatened production and fostered a toxic work environment. Our approach to help was successful!